Outages and maintenance information concerning the Init7 network.
DE
Voraussichtliche Zeit bis zum Update: 16:00
We are conducting maintenance work. Customers connected in the area of Basel (Fiber7 PoP 620FHS & 620KBA) will experience a loss of service of up to 4 hours. We apologize for any inconvenience this may cause.
We are applying kernel update on our underlying infrastructure. During this maintenance the following websites will be unreachable:
Init7 main website (https://init7.net)
Zattoo home website (https://zattoohome.init7.net)
TV7 Lobby website (https://lobby.init7.net)
Our supplier is conducting maintenance work. Customers connected in the area of Bubikon (Fiber7 PoP 740BUB) will experience a loss of service of up to 360 Minutes. We apologize for any inconvenience this may cause
Our supplier is conducting maintenance work. Customers connected in the area of Basel (Fiber7 PoP 620MOR) will experience a loss of service of up to 120 Minutes. We apologize for any inconvenience this may cause.
EN: We are currently experiencing an outage in the area of Basel (BSL-4, 620WAL, 620BIN, 620OBW, 620LAF, 650DEL). Some of our switches are not reachable at the moment. We are investigating the cause and cannot yet provide further information regarding the exact duration of the outage. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
UPDATE:2024-10-15 15:05
A technician is on his way to the Pop to check the infrastructure.
UPDATE:2024-10-16 12:00
Our technician was able to fix the problem yesterday evening around 19:30. The reason for the failure was a power cut. The service has been stable again since yesterday evening. We apologise for the inconvenience.
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DE: Wir haben derzeit einen Ausfall in der Region Basel (BSL-4, 620WAL, 620BIN, 620OBW, 620LAF, 650DEL). Einige unserer Switches sind im Moment nicht erreichbar. Wir untersuchen die Ursache und können noch keine weiteren Informationen über die genaue Dauer des Ausfalls geben. Wir bemühen uns, die Ursache so schnell wie möglich zu beheben und entschuldigen uns für die Unannehmlichkeiten, die dadurch entstehen.
UPDATE:2024-10-15 15:05
Ein Techniker ist auf dem Weg zum Pop, um die Infrastruktur zu überprüfen.
UPDATE:2024-10-16 12:00
Unser Techniker konnte das Problem gestern Abend gegen 19:30 Uhr beheben. Der Grund für den Ausfall war ein Stromausfall. Seit gestern Abend läuft der Dienst wieder stabil. Wir entschuldigen uns für die Unannehmlichkeiten.
EN: We are currently experiencing an outage in the area of Albisrieden (790ALB). Some of our switches are not reachable at the moment. We are investigating the cause and cannot yet provide further information regarding the exact duration of the outage. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
UPDATE:2024-10-15 15:05
The pop is available again. We suspect that it is a power failure. A statement from our supplier is still pending.
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DE: Wir haben derzeit einen Ausfall in der Region Albisrieden (790ALB). Einige unserer Switches sind im Moment nicht erreichbar. Wir untersuchen die Ursache und können noch keine weiteren Informationen über die genaue Dauer des Ausfalls geben. Wir bemühen uns, die Ursache so schnell wie möglich zu beheben und entschuldigen uns für die Unannehmlichkeiten, die dadurch entstehen.
UPDATE:2024-10-15 15:05
Der Pop ist wieder verfügbar. Wir vermuten, dass es sich um einen Stromausfall handelt. Eine Stellungnahme von unserem Lieferanten steht noch aus.
We are currently experiencing an outage in the area of Brig (SIR1). Some of our switches are not reachable at the moment. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
Our supplier is conducting maintenance work. Customers connected in the area of Rapperswil (Fiber7 PoP 740RAP) will experience a loss of service of up to 480 minutes. We apologize for any inconvenience this may cause.
Our supplier is conducting maintenance work. Customers connected in the area of Albisrieden (Fiber7 PoP 790ALB) will experience a loss of service of up to 30 minutes. We apologize for any inconvenience this may cause.
DE:
Aktuell ist unser Glasfaserchekck eingeschränkt. Resultate könenn nur sporadisch oder garnicht ausgegeben werden. Grund dafür ist ein Problem bei einem Partnertool. Jene Engineers arbeiten mit hochdruck an einer Lösung.
Bitte versuchen Sie den Check zu einem späteren Zeitpunkt.
EN:
Our fiber checker is currently restricted. Results can only be issued sporadically or not at all. The reason for this is a problem with a partner tool. Our engineers are working hard to find a solution.
Please try the check at a later date.
We are conducting maintenance work. Customers connected in the area of Zurich (Fiber7 PoP 790ALB) will experience a loss of service of up to 4 hours. We apologize for any inconvenience this may cause.
We would like to inform you of an upcoming maintenance window that will briefly affect your service.
We will perform a software upgrade on our switches on all of our POP sites to ensure our network's continued reliability and performance.
Please see the full details below:
Date: 07.10.2024 - 11.10.2024
Time window: 00:00 - 06:00 CET
Effected sites: All of our POP sites are effected
Expected Interruption Time: Approximately 10 - 15 minutes of service interruption per site
During this time, you may experience a brief outage as we upgrade, and it is possible that the short interruptions of 10 - 15 minutes occur multiple times. The work is crucial to improving network efficiency and ensuring future stability.
We apologize for any inconvenience this may cause and appreciate your understanding.
If you have any questions or concerns regarding this maintenance, please do not hesitate to contact us at support@init7.net.
All switches are updated and running smoothly again.
Below you will find a list of the POPs that are already completed:
Region Winterthur:
780WIP Winterthur-Post, 780SEE Winterthur Seen, 780SAF Schaffhausen Feuerthalen, 780AAD, 780TUR, 780HET, 780SEU,
780DIN, 780RIK, 780HER Schaffhausen Herblingen, 780FRA Frauenfeld, 780WIE, 780WIG Winterberg, 780OBW Oberwinterthur,
780EFF Effretikon, 780WUE Winterthur Wülflingen, 780NEF
Region Basel:
620MUT Muttenz, 620ALL Allschwil, 620OBW Oberwil BL, 620LAF, 620BIN Binningen, 620DSP Basel Dreispitz, 620PRA Pratteln
620GUN Basel Gundeldingen, 620RIE Riehen, 620LIA Liestal Altmarkt, 620BAU Riehen Bäumlihof, 620BSG Basel Grosspeter
620LIR Liestal Radacker, 620KBA Kleinbasel, 620WAL Basel Wallstrasse
620KHU Basel Kleinhüningen, 620FHS Basel Flughafenstrasse, 620MOR Basel Morgartenring, 1620SIS
Region Zürich:
790UNS, 1790EN, 790OBR, 790WII Brugg Windisc, 790WOH, 790AFA Affoltern am Albis, 790SCK, 1790GL, 790BUH Buchs ZH
790GER, 790SPR, 790MUR, 1790BA, 790STD, 1790DA, 790MUT Mutschellen, 790OBG Oberglatt, 790ALB Zürich Albisrieden
790BIR Birmensdorf ZH, 790KIL, 790DIL Dielsdorf, 1790RU, 790DIT Dietikon, 790ADL Adliswil, 790BAF Bassersdorf ZH
790PFA Pfäffikon ZH, 790UST Uster, 790FAE Fällanden, 790REG Regensdorf, 1790ZW, 790GLB Glattbrugg Opfikon
790WOL Zürich Wollishofen, 790DUB Dübendorf, 790ALS Zürich Altstetten, 790HON Zürich Höngg, 790VOL Volketswil
790RIE Zürich Riedtli
1790BRE, 790AFZ, 790EMB, 790SCL, 790BUA, 790HOT, 790SEE, 790THA, 790UNE, 790LIM, 790SCW, 790OER, 790HOR,
790KLO, 790WAL, 790HIS, 790KUS, 790WID, 790ENG, 790AUS, 790HER, 790BRE
Region St. Gallen:
1750FDO, 1750MOE, 750AMR, 750APP, 750ARB Arbon, 750DEG Degersheim, 750FLA Flawil, 750GAI Gais AR, 750GOL
750GOS Gossau SG, 750HER Herisau, 750HUN, 750KRU Kreuzlingen, 750KUR, 750LAN St. Gallen Langgasse
750NED St. Gallen Neudorf, 750REH Rehetobel AR, 750RIC Rickenbach bei Wil, 750ROM, 750SGL St. Gallen Lachen
750SIR Sirnach, 750SPE Speicher AR, 750TAE, 750TEU Teufen AR, 750UZW Uzwil750WAS St. Gallen Wassergasse
750WEI Weinfelden, 750WIK St. Gallen Winkeln, 750WIL Wil SG, 750WIT Wittenbach, 750ZUZ Zuzwil
Region Ticino:
630ASC, 630BEL Bellinzona, 630CAD Cadenazzo, 630CAT Castione, 630CHO Chiasso, 630GIU Giubiasco
630LGV Lugano Breganzona, 630MEN Mendrisio, 630MOT, 630MUR Locarno Muralto, 630PAR, 630STA
630VIG Lugano Viganello
Region Bern:
640BUR, 640KIR, 640SHO, 1640EHW, 1640DRF, 1640MUR
640WAB Wabern BE, 640KSSC, 640KOE Köniz, 640NIE, 640WOR
640BOL, 640OST, 640PAP, 640MUE, 640WIC, 640BUZ Bern Burgernziel
640WEH Bern Weissenbühl, 640BUE, 640BEM, 640LAG, 640BRE
Region Biel:
650DEL, 650DER Derendingen, 650BIB Biberist, 650BCH Bellach
650ZUC Zuchwil, 650LYS, 650IPS, 650ORP, 650BIS Biel/Bienne Schüss
650BRU, 650MAD Biel/Bienne Madretsch, 650GUR Biel/Bienne Gurzelen
650SOL Solothurn
730DAG, 730OBF, 730LEN, 730KRE, 730KUE, 1730DAE, 730NAR, 730SUH, 730ZOF,
730OFT, 730AAU, 730AAU, 730BAN
720LLO, 720ARE, 720LAN, 720EPL, 720CHF, 720ESC, 720STB, 720NCB
710ETT, 710GIBZ, 710SAN, 710RTK, 710FLU, 710HIR, 710BAH, 710GRO, 710KRI,
710ALP, 710STA, 710STN, 710MAI, 710HAPH, 710GRUN, 710BAA, 710SUR, 710HEN,
710OBZG, 710ESB, 710HAPH, 710CHA, 710ROT, 710HOR, 710HAP, 710WUR, 710EBI,
710LIT, 710LIT, 710LZW, 710EMB
660SIS, 660PON, 660SAM, 660BAR, 660BUC, 660RHE, 660SAR, 660SMT, 660SIV,
660SAV, 660THU, 660BON, 660CRG, 660CRS
670MUR, 670DUD Düdingen, 670SCO Fribourg Schönberg, 670MAR, 670FRI Fribourg
670BUL
680GLD, 680NYN, 680MEY, 680BNX, 680PEL, 680GLY, 680PLA, 680CNE, 680EVN,
680GPA, 680GSX, 680ACAC, 680CHT, 680CHP, 680CHR, 680VER, 680VER
680GEM, 680PPL
690MOR, 690VEV, 690TOU, 690AIG, 690EPA, 690YVO, 690ECU, 690SAL, 690LUT,
690COS, 690MON, 690BUS, 690PUL, 690STF, 690VAE, 690REN
690PLL,690YVE
740RBG, 740RAP, 740UZN, 740BUB, 740HOM, 740HIN, 740WET, 740GOS, 740ESB,
740LAC, 740STF, 740UNW, 740PFA, 740MAN, 740RIC, 740WAD, 740MEI
760SAA, 760LEU, 760BRA, 760KIP, 760STA, 760VIS, 760BRI, 760MAY, 760SIE,
760SIO, 760STE, 760SUS
770DUA Thun Dürrenast, 770FRU Frutigen, 770INT Interlaken, 770THU Thun
770HIF, 770UET, 770STE
EN: We are currently experiencing an outage in the area of Turbenthal (780TUR). Some of our switches are not reachable at the moment. We are investigating the cause and cannot yet provide further information regarding the exact duration of the outage. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
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DE: Wir haben derzeit einen Ausfall in der Region Turbenthal (780TUR). Einige unserer Switches sind im Moment nicht erreichbar. Wir untersuchen die Ursache und können noch keine weiteren Informationen über die genaue Dauer des Ausfalls geben. Wir bemühen uns, die Ursache so schnell wie möglich zu beheben und entschuldigen uns für die Unannehmlichkeiten, die dadurch entstehen.
EN: We are currently experiencing an outage in the area of Sursee and Etttiswil (710SUR / 710ETT). Some of our switches are not reachable at the moment. We are investigating the cause and cannot yet provide further information regarding the exact duration of the outage. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
UPDATE: 2024-09-17 10:15
After investigations we find that there is probably a fiberct at our supplier. We are in contact with the supplier and will update you here.
UPDATE: 2024-09-17 10:30
Our supplier has confirmed that it is a fiber cut. It will take at least another four hours to repair the fiber cut. We apologize for any inconvenience caused.
UPDATE: 2024-09-17 12:44
The problem is still being investigated, but 710SUR and 710ETT are now available again.
UPDATE: 2024-09-17 15:46
Our supplier has confirmed that the problem has now been completely resolved, 710SUR and 710ETT are fully accessible again
DE: Wir haben derzeit einen Ausfall in der Region Sursee and Etttiswil (710SUR / 710ETT). Einige unserer Switches sind im Moment nicht erreichbar. Wir untersuchen die Ursache und können noch keine weiteren Informationen über die genaue Dauer des Ausfalls geben. Wir bemühen uns, die Ursache so schnell wie möglich zu beheben und entschuldigen uns für die Unannehmlichkeiten, die dadurch entstehen.
UPDATE: 2024-09-17 10:15
Durch Untersuchungen stellen wir fest dass es wahrscheinlich ein Fiberct bei unserem Lieferanten gibt. Wir sind mit dem Lieferanten im Kontakt und werden Sie hier Updaten.
UPDATE: 2024-09-17 10:30
Unser Lieferant hat bestätigt dass es sich um einen Fibercut handelt. Behebung des Fibercuts wird mindestens noch vier Stunden gehen. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten.
UPDATE: 2024-09-17 12:44
Das Problem wird noch untersucht, 710SUR und 710ETT sind jetzt aber wieder erreichbar.
UPDATE: 2024-09-17 15:46
Unser Lieferant hat bestätigt dass das Problem jetzt vollständig behoben ist, 710SUR und 710ETT sind wieder vollumfänglich erreichbar
DE:
Leider verzeichnen wir momentan Ausfälle auf einigen internen System. Anfragen per Mail an das Support und Sales Team und Supportfälle können deshalb momentan nicht beantwortet werden. Wir bitten Sie um Verständnis.
Anschlüsse und Dienste sind nicht betroffen.
EN:
Unfortunately, we are currently experiencing outages on some internal systems. Enquiries by mail to the support and sales team and support cases can therefore not be answered at the moment. We ask for your understanding.
Connections and services are not affected.
Currently our mail infrastructure in unavailable, we are working on it. Expect a little delay in our mail answers.
Our supplier is conducting maintenance work. Customers connected in the area of Geneva (Fiber7 PoP 680GEM) will experience a loss of service of up to 90 Minutes. We apologize for any inconvenience this may cause.
Update 11.08.2024 20:10
We have found the cause of the problem and fixed the issue. We see all of our services back online at this time.
EN We are currently experiencing an outage in the area of Fällanden. Some of our switches are not reachable at the moment. We are investigating the cause and cannot yet provide further information regarding the exact duration of the outage. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
DE Wir haben derzeit einen Ausfall in der Region Fällanden. Einige unserer Switches sind im Moment nicht erreichbar. Wir untersuchen die Ursache und können noch keine weiteren Informationen über die genaue Dauer des Ausfalls geben. Wir bemühen uns, die Ursache so schnell wie möglich zu beheben und entschuldigen uns für die Unannehmlichkeiten, die dadurch entstehen.
At 15:02 CEST we have experienced an unexpected outage of our core router r1zrh2.core in Zürich Equinix ZH2.
Due to a routing daemon crash, the router has initiated failover procedure and has been reloaded.
All services have been restored and we are monitoring the situation closely.
We are experiencing an outage of our POP in Romanshorn (750ROM). Investigation is ongoing.
Update 03.07.2024 - 14:50 CEST :
The problem should be solved. We apologise for the disruption.
We are currently experiencing disruptions in Frankfurt. Not all services are available at the moment. We apologise for the inconvenience.
Update 01.07.2024 - 12:00 CEST :
The problem should be solved. We apologise for the disruption.
EN:
We experienced a short power outage on our Core POP in the area of Greifensee, Zurich.
The Problem has been resolved and the devices are reachable again. We apologize for the inconvenience.
UPDATE 2024-04-26 11:25
One of our switches in our POP in 790UST has not been able to reboot. Our technicians are working on to rebuild connectivity
UPDATE 2024-04-26 15:25
Since 13:40 the remaining switch is back online.
DE:
Wir hatten einen kurzen Stromausfall bei unserem Core POP in der Gegend vom Greifensee, Zürich.
Das Problem ist inzwischen behoben und die Geräte sind wieder erreichbar. Wir entschuldigen uns für die Unannehmlichkeiten.
UPDATE 2024-04-26 11:25
Einer unserer Switche am POP 790UST konnte nicht erfolgreich neugestartet werden. Unsere Techniker sind damit beschäftigt so schnell wie möglich eine Lösung zu finden.
UPDATE 2024-04-26 15:25
Seit 13:40 ist auch der letzte Switch wieder aktiv.
EN:
We are currently experiencing some routing problems on our infrastructure, Investigation is ongoing, no ETR yet. We apologize for the inconvenience.
DE:
Wir haben derzeit einige Routing-Probleme in unserer Infrastruktur, die Untersuchung ist im Gange. Es ist noch kein ETR bekannt. Wir entschuldigen uns für die Unannehmlichkeiten.
EN:
We were able to find the cause of the routing issue and could fix the issue. We apologize for the inconvenience
DE:
Wir konnten die Ursache des Problemes finden und den Fehler beheben. Wir entschuldigen uns für die Unannehmlichkeiten.
DE:
Wir haben momentan einen Ausfall in der Region Zürich Aussersihl. Unsere Techniker versuchen gerade das Problem einzugrenzen. Wir entschuldigen uns für die entstandenen Umstände.
EN:
We currently have an outage in the region Zürich Aussersihl. Our technicians are currently isolating the problem. We apologise for the inconvenience caused.
Update 2024-03-17 19:00 CET:
DE: Unser Techniker befindet sich auf dem Weg.
EN: Our technician is on the way to the site.
Update 2024-03-17 20:00 CET:
DE: Unser Techniker ist vor Ort.
EN: Technician is on site.
Update 2024-03-17 20:45 CET:
DE: Es scheint ein Problem mit dem Strom zu geben. Ein Workaround wurde implementiert. Die Switche sind vorerst wieder online. Es wird auf das Eintreffen eines Swisscom Technikers gewartet.
EN: Problem with the power distribution system in the site. A workaround is in place, so that all the switches are back online for now. We are waiting for a Swisscom technician.
Update 2024-03-17 22:55 CET:
DE: Das Problem bei der Stromverteilung wurde nicht gefunden. Der Workaround bleibt weiterhin in Betrieb. Morgen wird weiter an der Fehlerbehebung gearbeitet.
EN: The root cause of the problem with the power distribution could not be found yet. The workaround is still in place. Swisscom will continue with the troubleshooting tomorrow.
Update 2024-03-19 10:45 CET:
DE: Es wurde ein verantwortlicher Elektriker von unserem Kooperationpartner aufgeboten das Problem der Stromverteilung zu lösen. Wir erwarten hierbei keinen Ausfall da unsere Geräte redundante Netzteile haben.
Wir entschuldigen uns für die entstandenen Unannehmlichkeiten.
EN: A responsible electrician from our partner was asked to solve the problem in the power distribution. We do not expect any outage as our devices have redundant power supplies.
We apologize for any inconvenience caused.
Update 2024-03-25 11:20 CET:
DE: Wir konnten die Ursache des Problems feststellen und konnten den Workaround ablösen. Der POP in Aussersihl befindet sich nun wieder im Normalzustand.
EN: We were able to determine the cause of the problem and solve the workaround. The POP in Aussersihl is now back to normal.
EN:
We are currently experiencing a partial outage in the area of Riedtli, Zurich (PoP 790RIE). We are investigating the cause and cannot yet provide further information regarding the duration of the outage. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
DE:
Zurzeit haben wir einen Ausfall im Gebiet Riedtli, Zürich (POP 790RIE). Wir untersuchen die Ursache und können noch keine weiteren Informationen über die Dauer des Ausfalls geben. Wir bemühen uns, die Ursache so schnell wie möglich zu beheben und entschuldigen uns für die Unannehmlichkeiten, die dadurch entstehen.
Update 2024-02-21 11:01 CET:
EN:
A power outage was detected. The expected repair time is until 1 pm.
DE:
Es wurde ein Stromunterbruch festgestellt. Die voraussichtliche Behebungszeit ist bis 13 Uhr.
Update 2024-02-21 13:09 CET:
Final message EN:
The power interruption has been resolved. We ask our customers to restart the router / firewall if necessary.
Endmeldung DE:
Der Stromunterbruch wurde behoben. Wir bitten unsere Kunden, wenn nötig den Router/Firewall neu zu starten.
We are currently experiencing an outage of our Fiber7 POP 690BUS and 690ECU. Investigation is ongoing no ETR yet. We apologize for the inconvenience.
Affecttet regions: 1030 Bussigny-pres-Lausanne & 1024 Ecublens
DE
Einige Kunden melden uns Paketverluste und Performance- Probleme auf Webseiten/Mail. Unser Engineering-Team sucht nach einer Lösung.
EN
Some customers are reporting packet loss and performance problems on websites/mail. Our engineering team is looking for a solution.
Update 2024-02-06 14:45 CET:
DE
Die Synchronisierung zwischen einigen unserer DHCPv4-Knoten ist fehlgeschlagen, was dazu führte, dass einige Router eine bereits bereitgestellte Lease erhielten. Diese doppelte Zuteilung verursacht viele Probleme für die betroffenen Kunden, die sich bei einigen Kunden als Leistungsprobleme bemerkbar machten. Die Synchronisierung wurde vor ca. 1 Stunde wiederhergestellt und wir erwarten inzwischen eine schnelle Erholung.
EN
Synchronization between some of our DHCPv4 nodes failed which caused some CPEs to obtain an already provisioned lease. This double allocation causes many problems for affected clients which some customers experienced as performance issues. Synchronization has been restored about 1 hour ago and we expect a quick recovery by now.
We are experiencing an outage on our link between Warsaw, Equinix (WAW01) and Vienna, Digital Reality (VIE01). Our supplier are currently working on the outage. We apologize for the inconvenience.
We are currently experiencing a problem with one of our TV7 catch servers and therefore a few channels are not running. This does not affect multicast streaming. We are working on it, sorry for the inconvenience.
We are experiencing an outage on our link between Frankfurt, Interxion (FRA3) and London, Telehouse (LON2). Our supplier are currently working on the outage. We apologize for the inconvenience.
The problem has been solved by our supplier and the line is back online.
We are experiencing an outage on our link between Frankfurt, Equinix (FRA2) and Zurich, Equinix (ZRH5).
Our supplier are currently working on the outage. We apologize for the inconvenience.
Link online and working
We are experiencing an outage on our link between Amsterdam, Nikhef - London, Telehouse. Our supplier are currently working on the outage.
We apologize for the inconvenience.
The error has been found and corrected.
We are experiencing an outage in Windisch (790WII). We try to find and solve the problem as soon as possible.
We apologize for the inconvenience.
There was power problem in the center everything was fixed.
We are experiencing an outage on our link between Warsaw, Equinix - Vienna, Interxion. Our supplier are currently working on the outage. We apologize for the inconvenience.
Problem found and solved.
We are experiencing an outage on our link between London , Telehouse East (LON02) and Frankfurt, Interxion (FRA3). Our supplier are currently working on the outage. We apologize for the inconvenience.
We are currently experiencing an outage at our Fiber7 POP in 1213 Petit-Lancy (680PEL), we are working on locating and solving the problem.
We apologize for the inconvenience.
UPDATE 2023-10-05 21:55:
The Outage has been cleared, we suspect that there was a power outageWe are currently experiencing an outage at our Fiber7 POP in 1219 Chatelaine (680CHT), we are working on locating and solving the problem.
We apologize for the inconvenience.
UPDATE 2023-10-94 06:00:
The Outage has been cleared, we suspect that there was a power outage
Our supplier is conducting maintenance work on our link between Düsseldorf and Frankfurt. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Link online again.
Our supplier is conducting maintenance work on our link between Paris, Telehouse Voltaire - Frankfurt, Interxion. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Link online again.
Our supplier is conducting maintenance work on our link between Zürich, Equinix - Wien, NTT. Because of our redundant network design, we do not expect any loss of service. Traffic is routed viaalternate paths.
Update 13.07.23 12:00 CEST:
Our suppliers were able to solve the problem and the line is back online.
DE:
Zurzeit sind wir über unsere Hotline telefonisch nicht erreichbar. Wir bitten Sie, per Mail Kontakt aufzuenehmen.
EN:
At the moment, we are not reachable by phone via our hotline. We kindly ask you to contact us by e-mail.
We are experiencing an outage in the area of Adliswil (Fiber7 PoP 790ADL).
We are investigating the cause and cannot yet provide further information regarding the duration of the outage. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
Update: 2023-06-26 12:35
We have found an error in the power supply. And have solved the problem.
We are currently experiencing a partial outage in the area of Vernier (Fiber7 PoP 680VER). Some switches are not reachable at the moment. We are investigating the cause and cannot yet provide further information regarding the duration of the outage. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
Update 2023-05-25 14:48
The PoP has recovered and is up and running again, we are monitoring the situation closely
Our supplier is conducting maintenance work on our link between Frankfurt, Interxion and London, Telehouse North. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
We are currently experiencing a partial outage in the area of Geneve, Champel (Fiber7 PoP 680CHP). Some switches are not reachable at the moment. We are investigating the cause and cannot yet provide further information regarding the duration of the outage. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
Update 2023-04-24 10:13:
The cause of the outage was a power outage on the site of our partner. All services are up and running again.
We are currently experiencing some DNS perturbations. The general service is not impacted but timeouts can occur.
Update 2023-04-19 18:24:
We will update our DNS infrastructure on Thursday 2023-04-20. More precisions will follow in this ticket.
Update 2023-04-20 8:00:
We have started to update the software of all ns10 nodes from east to west through Switzerland. Through our anycast setup, this should not cause an interruption.
(the NOT was missing in the old text, sorry).
Update 2023-04-20 10:20:
All updates were successful. We are therefore continuing with all ns20 nodes, now from west to east. Through our anycast setup, this should not cause an interruption.
Update 2023-04-20 11:00:
All updates were successful and the resolvers currently look stable.
We are currently experiencing issues with our DHCP Server on our POP in Speicher (750SPE). Our technicians are investigating the issue.
UPDATE 2023-03-02 17:25:
Our technicians were able to solve the issue.
We are currently experiencing an outage on one of our switches in the area of Wallisellen (Fiber7 PoP: 790WAL). Our technician is currently investigating the issue.
Update: 2023-02-17
Our Team could identify the issue on the switch, traffic should run normal again.