Outages and maintenance information concerning the Init7 network.
We are currently experiencing an outage in the area of Outage in Zürich (790WID). Our switches are not reachable at the moment. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
Update 2024-11-06 11:10
The problem has been solved. If the problem persists, please restart the router.
Our supplier is conducting maintenance work. Customers connected in the area of Altdorf (Fiber7 PoP 710ALR) will experience a loss of service of up to 15 Minutes. We apologize for any inconvenience this may cause.
EN
We have to conduct an emergency maintenance on our equipment on our POP site 790SCW.
This maintenance has to be conducted to ensure security and quality of our services.
DE
Wir müssen eine Wartung an unseren Geräten an dem POP-Standort 790SCW durchführen
Diese Maintenance muss durchgeführt werden, sodass wir die Sicherheit und Qualität unserer Services aufrecht erhalten können.
Our supplier is conducting maintenance work. Customers connected in the area of Basel (Fiber7 PoP 620MOR) will experience a loss of service of up to 120 Minutes. We apologize for any inconvenience this may cause.
Update 2024-11-05 14:50
The downtime has exceeded 120 minutes, we are investigating the cause. we apologize for any inconvenience caused.
We are currently experiencing an outage in the area of Outage in Untersiggenthal (790UNS). Our switches are not reachable at the moment. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
We are conducting maintenance work. Customers connected in the area of St.Gallen (Fiber7 PoP 750WAS) will experience a loss of service of up to 300 minutes. We apologize for any inconvenience this may cause.
We are conducting maintenance work. Customers connected in the area of St-Blaise (Fiber7 PoP 720STB ) will experience a loss of service of up to 120 Minutes. We apologize for any inconvenience this may cause.
Our supplier is conducting maintenance work. Customers connected in the area of Hergiswil/Stans/Alpnach/Sarnen (Fiber7 PoP 710HEN, 710STA, 710ALP, 710SAN) will experience a loss of service of up to 360 Minutes. We apologize for any inconvenience this may cause
We are conducting maintenance work. Customers connected in the area of Weinfelden/Kreuzlingen/Tägerwilen (Fiber7 PoP 750WEI, 750KRU, 750KUR, 750TAE) will experience a loss of service of up to 300 Minutes. We apologize for any inconvenience this may cause.
We are conducting maintenance work. Customers connected in the area of Aarau/Suhr/Lenzburg/Kuttigen/Oberentfelden (Fiber7 PoP 730KRE, ZRH14, 730KUE, 730LEN, 730SUH, 730OBF) will experience a loss of service of up to 390 Minutes. We apologize for any inconvenience this may cause.
We are currently experiencing an outage in the area of Chatelaine (680CHT). Our switches are not reachable at the moment. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
Update 2024-10-30 08:30:
We have received an update from our partner that the local area is affected by a power outage. As soon as the power outage will be resolved our devices will be back online.
Our supplier is conducting maintenance work. Customers connected in the area of New York (NYC03) will experience a loss of service of up to 270 Minutes. We apologize for any inconvenience this may cause.
DE
Zurzeit gibt es ein Problem mit unserer Copper7 und Hybrid7 Infrastruktur welches dafür sorgt dass die PPPoE User sporadisch neu angemeldet werden müssen. Dies führt zu kurzen Unterbrüchen. Wir haben die Ursache des Problems ausfindig machen können und sind mit Hochdruck damit beschäftigt das Problem zu beseitigen.
Update 2024-10-24 08:10
Wir haben eine Notfall Wartungsarbeit (42238475) an einem unserer Core Pops (ZRH11) durchgeführt. Wir werden nun die Situation genaustens Beobachten um zu prüfen ob sich damit die Probleme mit Copper7 und Hybrid7 gelöst haben.
Update 2024-10-28 16:00
Seit den Notfall Wartungsarbeiten haben wir keinen weiteren Ausfall mehr beobachtet. Unser Monitoring ist weiterhin aktiv, das Ticket wird bis auf Weiteres geschlossen.
EN
There is currently a problem with our Copper7 and Hybrid7 infrastructure, which means that PPPoE users have to log in again sporadically. This leads to short interruptions. We have identified the cause of the problem and are working hard to resolve it.
Update 2024-10-24 08:10
We have carried out emergency maintenance work (42238475) on one of our Core Pops (ZRH11). We will now closely monitor the situation to see if the problems with Copper7 and Hybrid7 have been resolved.
Update 2024-10-28 16:00
Since the emergency maintenance we have not seen any instabilities or outages. We still continue to monitor, but we will close this ticket until further notice.
Our supplier is conducting maintenance work. Customers connected in the area of Urtenen (Fiber7 PoP 640SHO) will experience a loss of service of up to 480 minutes. We apologize for any inconvenience this may cause.
We are currently experiencing an outage in the area of Brig (SIR1). Some of our switches are not reachable at the moment. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
Our supplier is conducting maintenance work. Customers connected in the area of Rennes (Fiber7 PoP 690REN) will experience a loss of service of up to 30 Minutes. We apologize for any inconvenience this may cause
DE
Voraussichtliche Zeit bis zum Update: 16:00
Our supplier is conducting maintenance work. Customers connected in the area of Bubikon (Fiber7 PoP 740BUB) will experience a loss of service of up to 360 Minutes. We apologize for any inconvenience this may cause
EN: We are currently experiencing an outage in the area of Turbenthal (780TUR). Some of our switches are not reachable at the moment. We are investigating the cause and cannot yet provide further information regarding the exact duration of the outage. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
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DE: Wir haben derzeit einen Ausfall in der Region Turbenthal (780TUR). Einige unserer Switches sind im Moment nicht erreichbar. Wir untersuchen die Ursache und können noch keine weiteren Informationen über die genaue Dauer des Ausfalls geben. Wir bemühen uns, die Ursache so schnell wie möglich zu beheben und entschuldigen uns für die Unannehmlichkeiten, die dadurch entstehen.
EN: We are currently experiencing an outage in the area of Sursee and Etttiswil (710SUR / 710ETT). Some of our switches are not reachable at the moment. We are investigating the cause and cannot yet provide further information regarding the exact duration of the outage. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
UPDATE: 2024-09-17 10:15
After investigations we find that there is probably a fiberct at our supplier. We are in contact with the supplier and will update you here.
UPDATE: 2024-09-17 10:30
Our supplier has confirmed that it is a fiber cut. It will take at least another four hours to repair the fiber cut. We apologize for any inconvenience caused.
UPDATE: 2024-09-17 12:44
The problem is still being investigated, but 710SUR and 710ETT are now available again.
UPDATE: 2024-09-17 15:46
Our supplier has confirmed that the problem has now been completely resolved, 710SUR and 710ETT are fully accessible again
DE: Wir haben derzeit einen Ausfall in der Region Sursee and Etttiswil (710SUR / 710ETT). Einige unserer Switches sind im Moment nicht erreichbar. Wir untersuchen die Ursache und können noch keine weiteren Informationen über die genaue Dauer des Ausfalls geben. Wir bemühen uns, die Ursache so schnell wie möglich zu beheben und entschuldigen uns für die Unannehmlichkeiten, die dadurch entstehen.
UPDATE: 2024-09-17 10:15
Durch Untersuchungen stellen wir fest dass es wahrscheinlich ein Fiberct bei unserem Lieferanten gibt. Wir sind mit dem Lieferanten im Kontakt und werden Sie hier Updaten.
UPDATE: 2024-09-17 10:30
Unser Lieferant hat bestätigt dass es sich um einen Fibercut handelt. Behebung des Fibercuts wird mindestens noch vier Stunden gehen. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten.
UPDATE: 2024-09-17 12:44
Das Problem wird noch untersucht, 710SUR und 710ETT sind jetzt aber wieder erreichbar.
UPDATE: 2024-09-17 15:46
Unser Lieferant hat bestätigt dass das Problem jetzt vollständig behoben ist, 710SUR und 710ETT sind wieder vollumfänglich erreichbar
DE:
Leider verzeichnen wir momentan Ausfälle auf einigen internen System. Anfragen per Mail an das Support und Sales Team und Supportfälle können deshalb momentan nicht beantwortet werden. Wir bitten Sie um Verständnis.
Anschlüsse und Dienste sind nicht betroffen.
EN:
Unfortunately, we are currently experiencing outages on some internal systems. Enquiries by mail to the support and sales team and support cases can therefore not be answered at the moment. We ask for your understanding.
Connections and services are not affected.
Currently our mail infrastructure in unavailable, we are working on it. Expect a little delay in our mail answers.
Our supplier is conducting maintenance work. Customers connected in the area of Geneva (Fiber7 PoP 680GEM) will experience a loss of service of up to 90 Minutes. We apologize for any inconvenience this may cause.
Update 11.08.2024 20:10
We have found the cause of the problem and fixed the issue. We see all of our services back online at this time.
EN We are currently experiencing an outage in the area of Fällanden. Some of our switches are not reachable at the moment. We are investigating the cause and cannot yet provide further information regarding the exact duration of the outage. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
DE Wir haben derzeit einen Ausfall in der Region Fällanden. Einige unserer Switches sind im Moment nicht erreichbar. Wir untersuchen die Ursache und können noch keine weiteren Informationen über die genaue Dauer des Ausfalls geben. Wir bemühen uns, die Ursache so schnell wie möglich zu beheben und entschuldigen uns für die Unannehmlichkeiten, die dadurch entstehen.
At 15:02 CEST we have experienced an unexpected outage of our core router r1zrh2.core in Zürich Equinix ZH2.
Due to a routing daemon crash, the router has initiated failover procedure and has been reloaded.
All services have been restored and we are monitoring the situation closely.
We are experiencing an outage of our POP in Romanshorn (750ROM). Investigation is ongoing.
Update 03.07.2024 - 14:50 CEST :
The problem should be solved. We apologise for the disruption.
We are currently experiencing disruptions in Frankfurt. Not all services are available at the moment. We apologise for the inconvenience.
Update 01.07.2024 - 12:00 CEST :
The problem should be solved. We apologise for the disruption.
EN:
We experienced a short power outage on our Core POP in the area of Greifensee, Zurich.
The Problem has been resolved and the devices are reachable again. We apologize for the inconvenience.
UPDATE 2024-04-26 11:25
One of our switches in our POP in 790UST has not been able to reboot. Our technicians are working on to rebuild connectivity
UPDATE 2024-04-26 15:25
Since 13:40 the remaining switch is back online.
DE:
Wir hatten einen kurzen Stromausfall bei unserem Core POP in der Gegend vom Greifensee, Zürich.
Das Problem ist inzwischen behoben und die Geräte sind wieder erreichbar. Wir entschuldigen uns für die Unannehmlichkeiten.
UPDATE 2024-04-26 11:25
Einer unserer Switche am POP 790UST konnte nicht erfolgreich neugestartet werden. Unsere Techniker sind damit beschäftigt so schnell wie möglich eine Lösung zu finden.
UPDATE 2024-04-26 15:25
Seit 13:40 ist auch der letzte Switch wieder aktiv.
EN:
We are currently experiencing some routing problems on our infrastructure, Investigation is ongoing, no ETR yet. We apologize for the inconvenience.
DE:
Wir haben derzeit einige Routing-Probleme in unserer Infrastruktur, die Untersuchung ist im Gange. Es ist noch kein ETR bekannt. Wir entschuldigen uns für die Unannehmlichkeiten.
EN:
We were able to find the cause of the routing issue and could fix the issue. We apologize for the inconvenience
DE:
Wir konnten die Ursache des Problemes finden und den Fehler beheben. Wir entschuldigen uns für die Unannehmlichkeiten.
DE:
Wir haben momentan einen Ausfall in der Region Zürich Aussersihl. Unsere Techniker versuchen gerade das Problem einzugrenzen. Wir entschuldigen uns für die entstandenen Umstände.
EN:
We currently have an outage in the region Zürich Aussersihl. Our technicians are currently isolating the problem. We apologise for the inconvenience caused.
Update 2024-03-17 19:00 CET:
DE: Unser Techniker befindet sich auf dem Weg.
EN: Our technician is on the way to the site.
Update 2024-03-17 20:00 CET:
DE: Unser Techniker ist vor Ort.
EN: Technician is on site.
Update 2024-03-17 20:45 CET:
DE: Es scheint ein Problem mit dem Strom zu geben. Ein Workaround wurde implementiert. Die Switche sind vorerst wieder online. Es wird auf das Eintreffen eines Swisscom Technikers gewartet.
EN: Problem with the power distribution system in the site. A workaround is in place, so that all the switches are back online for now. We are waiting for a Swisscom technician.
Update 2024-03-17 22:55 CET:
DE: Das Problem bei der Stromverteilung wurde nicht gefunden. Der Workaround bleibt weiterhin in Betrieb. Morgen wird weiter an der Fehlerbehebung gearbeitet.
EN: The root cause of the problem with the power distribution could not be found yet. The workaround is still in place. Swisscom will continue with the troubleshooting tomorrow.
Update 2024-03-19 10:45 CET:
DE: Es wurde ein verantwortlicher Elektriker von unserem Kooperationpartner aufgeboten das Problem der Stromverteilung zu lösen. Wir erwarten hierbei keinen Ausfall da unsere Geräte redundante Netzteile haben.
Wir entschuldigen uns für die entstandenen Unannehmlichkeiten.
EN: A responsible electrician from our partner was asked to solve the problem in the power distribution. We do not expect any outage as our devices have redundant power supplies.
We apologize for any inconvenience caused.
Update 2024-03-25 11:20 CET:
DE: Wir konnten die Ursache des Problems feststellen und konnten den Workaround ablösen. Der POP in Aussersihl befindet sich nun wieder im Normalzustand.
EN: We were able to determine the cause of the problem and solve the workaround. The POP in Aussersihl is now back to normal.
EN:
We are currently experiencing a partial outage in the area of Riedtli, Zurich (PoP 790RIE). We are investigating the cause and cannot yet provide further information regarding the duration of the outage. We do our best to resolve the cause as soon as possible and apologize for any inconvenience this may cause.
DE:
Zurzeit haben wir einen Ausfall im Gebiet Riedtli, Zürich (POP 790RIE). Wir untersuchen die Ursache und können noch keine weiteren Informationen über die Dauer des Ausfalls geben. Wir bemühen uns, die Ursache so schnell wie möglich zu beheben und entschuldigen uns für die Unannehmlichkeiten, die dadurch entstehen.
Update 2024-02-21 11:01 CET:
EN:
A power outage was detected. The expected repair time is until 1 pm.
DE:
Es wurde ein Stromunterbruch festgestellt. Die voraussichtliche Behebungszeit ist bis 13 Uhr.
Update 2024-02-21 13:09 CET:
Final message EN:
The power interruption has been resolved. We ask our customers to restart the router / firewall if necessary.
Endmeldung DE:
Der Stromunterbruch wurde behoben. Wir bitten unsere Kunden, wenn nötig den Router/Firewall neu zu starten.
We are currently experiencing an outage of our Fiber7 POP 690BUS and 690ECU. Investigation is ongoing no ETR yet. We apologize for the inconvenience.
Affecttet regions: 1030 Bussigny-pres-Lausanne & 1024 Ecublens
DE
Einige Kunden melden uns Paketverluste und Performance- Probleme auf Webseiten/Mail. Unser Engineering-Team sucht nach einer Lösung.
EN
Some customers are reporting packet loss and performance problems on websites/mail. Our engineering team is looking for a solution.
Update 2024-02-06 14:45 CET:
DE
Die Synchronisierung zwischen einigen unserer DHCPv4-Knoten ist fehlgeschlagen, was dazu führte, dass einige Router eine bereits bereitgestellte Lease erhielten. Diese doppelte Zuteilung verursacht viele Probleme für die betroffenen Kunden, die sich bei einigen Kunden als Leistungsprobleme bemerkbar machten. Die Synchronisierung wurde vor ca. 1 Stunde wiederhergestellt und wir erwarten inzwischen eine schnelle Erholung.
EN
Synchronization between some of our DHCPv4 nodes failed which caused some CPEs to obtain an already provisioned lease. This double allocation causes many problems for affected clients which some customers experienced as performance issues. Synchronization has been restored about 1 hour ago and we expect a quick recovery by now.
We are experiencing an outage on our link between Warsaw, Equinix (WAW01) and Vienna, Digital Reality (VIE01). Our supplier are currently working on the outage. We apologize for the inconvenience.
We are currently experiencing a problem with one of our TV7 catch servers and therefore a few channels are not running. This does not affect multicast streaming. We are working on it, sorry for the inconvenience.
We are experiencing an outage on our link between Frankfurt, Interxion (FRA3) and London, Telehouse (LON2). Our supplier are currently working on the outage. We apologize for the inconvenience.
The problem has been solved by our supplier and the line is back online.
We are experiencing an outage on our link between Frankfurt, Equinix (FRA2) and Zurich, Equinix (ZRH5).
Our supplier are currently working on the outage. We apologize for the inconvenience.
Link online and working
We are experiencing an outage on our link between Amsterdam, Nikhef - London, Telehouse. Our supplier are currently working on the outage.
We apologize for the inconvenience.
The error has been found and corrected.
We are experiencing an outage in Windisch (790WII). We try to find and solve the problem as soon as possible.
We apologize for the inconvenience.
There was power problem in the center everything was fixed.
We are experiencing an outage on our link between Warsaw, Equinix - Vienna, Interxion. Our supplier are currently working on the outage. We apologize for the inconvenience.
Problem found and solved.
We are experiencing an outage on our link between London , Telehouse East (LON02) and Frankfurt, Interxion (FRA3). Our supplier are currently working on the outage. We apologize for the inconvenience.
We are currently experiencing an outage at our Fiber7 POP in 1213 Petit-Lancy (680PEL), we are working on locating and solving the problem.
We apologize for the inconvenience.
UPDATE 2023-10-05 21:55:
The Outage has been cleared, we suspect that there was a power outageWe are currently experiencing an outage at our Fiber7 POP in 1219 Chatelaine (680CHT), we are working on locating and solving the problem.
We apologize for the inconvenience.
UPDATE 2023-10-94 06:00:
The Outage has been cleared, we suspect that there was a power outage
Our supplier is conducting maintenance work on our link between Düsseldorf and Frankfurt. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Link online again.
Our supplier is conducting maintenance work on our link between Paris, Telehouse Voltaire - Frankfurt, Interxion. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Link online again.
Our supplier is conducting maintenance work on our link between Zürich, Equinix - Wien, NTT. Because of our redundant network design, we do not expect any loss of service. Traffic is routed viaalternate paths.
Update 13.07.23 12:00 CEST:
Our suppliers were able to solve the problem and the line is back online.
DE:
Zurzeit sind wir über unsere Hotline telefonisch nicht erreichbar. Wir bitten Sie, per Mail Kontakt aufzuenehmen.
EN:
At the moment, we are not reachable by phone via our hotline. We kindly ask you to contact us by e-mail.